Calling uk from morocco

Lynn87
Visitor

‎29-12-2023 06:56 PM

How can I call from Morocco to the uk , I am on hols and my mum has been taken seriously ill and I can’t phone as phone appears blocked 

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2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎29-12-2023 07:03 PM - edited ‎29-12-2023 07:04 PM

@Lynn87 : Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free. 

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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bristolian
EE Community Star
EE Community Star

‎29-12-2023 07:14 PM

To add, using your phone abroad is called roaming - and you need roaming activated on your SIM in order to connect to local networks in foreign countries. Once activated, it remains so unless you explicitly request it removed.

The previous post explains how to activate roaming, if you are unable to connect to a Moroccan network currently.

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