Calling from outside of the UK on PAYG

[Salvia]

Hi,

I have a PAYG SIM and am currently in the UAE.

I am able to receive calls that are made to my UK mobile number.

However, I’m unable to make calls locally within the UAE or internationally.

How do I configure my EE account to be able to both make calls locally within the UAE and back to the UK?

[Katie_B]

Hello @Salvia. 

Thanks for coming to the community. 

Roaming for pay as you go is already enabled. 

Do you have credit on your account?

Have you made a chargeable action from your SIM in the UK before travelling abroad?

Speak soon, 

Katie 🙂

[Salvia]

Hi Katie,

Thank you very much for the quick reply!

I can confirm that I have credit on my account.

Now, by chargeable action from my SIM in the UK before I travelled, I assume this would be a call or text not covered by my pack and does not include topping up the account? If so, then I think the answer is no as I have unlimited mins / texts on my pack.

Will this mean that I will be unable to make calls locally or internationally for now from the UAE?

[Christopher_G]

Hi @Salvia

No, a call or text included in your pack would count. Did you do that?

Have you tried manually connecting to a different available network provider out there?

Chris

[Salvia]

Hi Chris,

I did have a “Text Message to Mobile” whilst in the UK plus I also tried connecting to both networks here in Abu Dhabi (Etisalat and DU). Additionally, I tried a couple of restarts of my iPhone.

That didn’t seem to make a difference unfortunately.

However, I’ve just tried again and am able to call both locally and internationally so all’s working!

Thanks for your quick response all the same.

Cheers

[Christopher_G]

How strange, @Salvia.

Glad it's all working though. Safe travels. 🙂

Chris

[Salvia]

Thanks Chris!