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Calling from abroad

Ruth613
Visitor

‎15-08-2022 08:48 PM

Why can’t I make calls from my phone whilst abroad to a uk number? I can only call on WhatsApp/FaceTime… what am I doing wrong?

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎15-08-2022 08:55 PM

@Ruth613   Have you enable call abroad and make premium rate calls from within your online account?   is roaming enabled on your EE account? 
 When you say you can make WhatsApp and FaceTime calls is that over cellular data or Wi-Fi these are not the same thing. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
XRaySpeX
EE Community Star
EE Community Star

‎15-08-2022 09:27 PM

If you cannot enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP