Call failed

Whitey2810
Investigator
Investigator

‎18-12-2022 07:06 AM

My phone has started saying call failed. 
This is when it try to ring my answerphone, or a landline number. 
I have tried turning it off and on, re- setting network settings, tried calling answerphone by 222. Any advice? 

0 Helpful
4 REPLIES 4
James_B
EE Community Manager
EE Community Manager

‎18-12-2022 09:57 AM

Hi @Whitey2810,

Are you using a pay as you go or pay monthly plan?

Are you in the UK?

Can you receive calls?

James

0 Helpful
Whitey2810
Investigator
Investigator
In response to James_B

‎18-12-2022 10:21 AM

Hi James - thanks for the reply

I am on Pay as you go,  I am in the UK and 1 am able to get incoming calls. 
thanks 

 

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Northerner
EE Community Star
EE Community Star

‎18-12-2022 10:54 AM - edited ‎18-12-2022 10:55 AM

Hi @Whitey2810 

When did you last make a chargeable call or text?

https://ee.co.uk/help/help-new/billing-usage-and-top-up/topping-up-and-balance/why-has-my-pay-as-you...

 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Whitey2810

‎18-12-2022 10:55 AM

Hi @Whitey2810,

What response do you get if text BALANCE to 150?

James