Call failed

Whitey2810 · ‎18-12-2022

My phone has started saying call failed.
This is when it try to ring my answerphone, or a landline number.
I have tried turning it off and on, re- setting network settings, tried calling answerphone by 222. Any advice?

James_B · ‎18-12-2022

Hi @Whitey2810,

Are you using a pay as you go or pay monthly plan?

Are you in the UK?

Can you receive calls?

James

Whitey2810 · ‎18-12-2022

Hi James - thanks for the reply

I am on Pay as you go, I am in the UK and 1 am able to get incoming calls.
thanks

Northerner · ‎18-12-2022

Hi @Whitey2810

When did you last make a chargeable call or text?

https://ee.co.uk/help/help-new/billing-usage-and-top-up/topping-up-and-balance/why-has-my-pay-as-you...

To contact EE Customer Services dial 150 From your EE mobile or 07953 966 150 for mobile and 0330 123 1105 for Broadband..

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

James_B · ‎18-12-2022

Hi @Whitey2810,

What response do you get if text BALANCE to 150?

James