Call failed

Whitey2810 · ‎18-12-2022

My phone has started saying call failed.
This is when it try to ring my answerphone, or a landline number.
I have tried turning it off and on, re- setting network settings, tried calling answerphone by 222. Any advice?

James_B · ‎18-12-2022

Hi @Whitey2810,

Are you using a pay as you go or pay monthly plan?

Are you in the UK?

Can you receive calls?

James

Whitey2810 · ‎18-12-2022

Hi James - thanks for the reply

I am on Pay as you go, I am in the UK and 1 am able to get incoming calls.
thanks

Northerner · ‎18-12-2022

Hi @Whitey2810

When did you last make a chargeable call or text?

https://ee.co.uk/help/help-new/billing-usage-and-top-up/topping-up-and-balance/why-has-my-pay-as-you...

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

James_B · ‎18-12-2022

Hi @Whitey2810,

What response do you get if text BALANCE to 150?

James