Billing

[GreenHoward]

Ive payed my overdue bill but my services are still suspended and i cant call 150 because my services arnt back

[Chris_B]

@GreenHoward  Now you’ve paid your bill it can take up to 24 hours before you get a work in service again.  

[GreenHoward]

normally it only takes about a hour to come back but this time its been about 10 hours now and i still havent got my services back and on my app its saying pay bill still but its already been payed

[Leanne_T]

Hi @GreenHoward

Thanks for coming to the community.

If you call us from any other phone on 0800 079 8586, the team will get this looked into for you. 

Leanne 🙂

[GreenHoward]

I can’t call at all it won’t let me because my services are still suspended 

[BrendonH]

Then you need to use another phone to call it

[GreenHoward]

I’ve rang up and it says I need to pay £150 to get my stuff back but all my bills are payed 

[Leanne_T]

Hi @GreenHoward

Thanks for coming back to us. 

Is this the amount you paid recently? 

Is the payment showing as pending with your bank? 

Leanne.

[GreenHoward]

No this isn’t the amount payed and no it doesn’t on the ee app it even says it’s been payed and when we click make payment it doesn’t show a bill or anything but when I ring up it says pay a bill of £150

[Leanne_T]

Thanks @GreenHoward

I would suggest giving us another call to get this looked into further and see what the payment is for. 

Leanne.