Am in Colombia - how do I set up my phone ?

Smruti10
Visitor

‎24-03-2024 01:42 PM

Hi I am in Colombia and forgot to do the 150 to ROAMING before I left . 

Please help as I use to need to use my phone for calls ,data, etc 

The travel pass has been activated on my account.

Thanks

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎24-03-2024 03:35 PM

Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

You need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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bristolian
EE Community Star
EE Community Star

‎24-03-2024 05:58 PM

@Smruti10 wrote:

Hi I am in Colombia and forgot to do the 150 to ROAMING before I left . 

Regardless of any billing add-on, your ability to get coverage abroad (which calls, texts & mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks.

If you now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 0798586 using a web-calling app such as Skype over WiFi.