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Am abroad my phone is not letting me call or text even though i can get internet

IhateEE100
Explorer

‎20-01-2023 03:40 PM

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Help how can I get my phone working abroad. I can use Internet and says my plan works with eu roaming and messaging and calls? But can't text or call.? 

0 Helpful
3 REPLIES 3
IhateEE100
Explorer

‎20-01-2023 03:44 PM

No you are right. After a 24 month contract with them. I have 1 month left and I will be leaving never to return again worst experience of my life for customer experience. Staff don't care company defo doesn't. Learn from my experience stay away.

0 Helpful
Chris_B
EE Community Star
EE Community Star
In response to IhateEE100

‎20-01-2023 04:19 PM

@IhateEE100  And for every disgruntled customer on EE there will be thousands who are quite happy, you’ll find this with all networks and there will always be disgruntled customers.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Schockwave
EE Community Star
EE Community Star

‎20-01-2023 05:47 PM

@IhateEE100 , did you make sure that roaming was enabled in your account before going abroad? You will also need to have call abroad and premium calls enabled, this is not automatic.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.