Agreement to pay in place, but have still been blocked

Nanarki · ‎16-04-2026

Good evening.

I was behind on my bills, but have agreed a repayment plan, and the messages received stated that as long as I follow my payment plan I would not have any restrictions as long as I miss no other payments. However this evening my phone has been restricted anyway. Have no way of contacting anyone at EE at this time, is this normal and will it auto clear itself?

Thanks

Chris_B · ‎17-04-2026

@Nanarki You need to contact customer support about this.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

View solution in original post

Chris_B · ‎17-04-2026

@Nanarki You need to contact customer support about this.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Schockwave · ‎17-04-2026

@Nanarki , try contacting customer service during opening hours, they are available now.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.