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After changing from top up every month to 12 months contract, no caller display

joeytong
Visitor

‎29-10-2021 10:51 PM

My mobile

After changing from top up every month to 12 months contract, no caller display

0 Helpful
1 REPLY 1
bristolian
Legend
Legend

‎29-10-2021 11:49 PM

Hi @joeytong 

 

Is this affecting all calls, or just particular ones? I assume this is incoming calls, but can you confirm?

 

If so, it can often be resolved by calling EE C/S on 150 - due to being an account-specific issue.