Account suspension

haashim1 · ‎24-09-2024

My ee account was suspended no internet minutes or texts and now that I have paid my bill how do I get it up and running again

Michael_D · ‎24-09-2024

Hi @haashim1

Thanks for coming to the community.

It can be up to 24 hours for a suspension to be lifted after the bill has been paid.

How was it you made the payment? When did you pay it?

Michael

View solution in original post

XRaySpeX · ‎24-09-2024

It could take 2 or 3 days to be unsuspended after you made your payment.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Michael_D · ‎24-09-2024

Hi @haashim1

Thanks for coming to the community.

It can be up to 24 hours for a suspension to be lifted after the bill has been paid.

How was it you made the payment? When did you pay it?

Michael