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ASIA Roaming

LaChevre
Visitor

‎20-12-2023 04:22 PM

Hi 

currently in Singapore then Thailand and my phone wont work . I have no data calls, anything apart  from WIFI. I cant send a text to EE with a passport upgrade they dont go through, im completely stuck!! . There is no live chat just the bot theyve replaced the persons with which is absolutely hopeless . Left two written notes on the contact us forms .. so annoyjng.

0 Helpful
1 REPLY 1
bristolian
EE Community Star
EE Community Star

‎20-12-2023 05:11 PM

Does your phone show a connection to any local networks? That's required to use any network-based functions such as calls, texts or mobile data.

If not, are you on pay-monthly or PAYG? It matters, because..

If PAYG - roaming is auto-enabled once your phone is used in the UK first before travelling abroad.

If pay-monthly, roaming needs to be enabled which is normally done by texting ROAMING to 150 before leaving the UK. Did you do this?

If you now find yourself abroad without having enabled roaming, your only recourse on pay-monthly will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 0798586 using a web-calling app such as Skype over WiFi.