5G standalone on your plan

Yogizer · ‎27-09-2024

Hi, for a person who registered after 29th of August 2024, how to know if you have 5G standalone active on your plan?

Does it show up on the add-ons or plan, or do we just have to be in a 5G standalone spot and find out?

I'm a Pay Monthly, All Rounder plan customer on Samsung S22.

Northerner · ‎27-09-2024

On your app under add-ons it will say 5G Standalone and network prioritisation. If it doesn't then you don't have the service on your plan.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎27-09-2024

Hi @Yogizer

On your app under add-ons it will say 5G Standalone and network prioritisation. If it doesn't then you don't have the service on your plan.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Yogizer · ‎27-09-2024

Thank you @Northerner .