2083488members
526online
1291529posts
Community Activity
Resolved! I Bought an XBOX Game Pass Ultimate Bundle, I'm still being charged by Microsoft
I bought a bundle from EE including 24 months game pass Ultimate which EE are taking money for and microsoft are still charging. On the details of the bundle it says EE deal with the existing Game pass agreement with microsoft. When I contacted EE a...
Resolved! Changing direct debit date in My EE
Hi I'm trying to change my direct debit date through My EE. The online guidance is to:"log in to My EE. go to Menu > Bills and payments > Direct Debit "The problem is there are no such options. It's just sending me round in circles. Under My EE there...
how to change card details
hi just how to change card details thanks
Unlimited Data Plan, EU Roaming
Morning all, I am contemplating a Sim only deal with EE, it is Unlimited Data plus EU Roaming bolted on. My question is twofold: 1. If I have unlimited data in the UK, do I also have the same while touring around Europe and, if so, do you still re...
No broadband
It has now been nearly 72 hours without broadband service, with no clear communication or updates provided. The app states the issue would be resolved by 17:12, yet it's now 23:53, and the service is still down. While I understand technical issues ca...
Extra recordable box
Recently moved from BT TV to EETV..Initially l have been clearly told that will get 2 recordable pro tv box but received 1 recordable 1 mini box. Repeatedly talk to the customer service department and each time have been given different information i...
Chatbot not working
I have been trying to purchase the 120gb pay as you go pack from the chatbot, but after replying with “YES” it just stops and presents all the other packs again and again
UNBAR
Apparently I have a third party Block on my account. Although I have UNBAR it. It seems to have but the bar back on
mobile Broadband
EE have tried (on Friday) via screenshare to get me to approve a new 2 year contract.. I refused to press the approve button and hung up. Tonight, they just sent me a new contract mirroring the one I refused to approve. What do I do to make sure they...
Poor ethernet performance
Hi allI’ve noticed recently I get much higher speeds over WiFi than I do Ethernet which I find strange (tested with a 2.5gb port laptop, get about 600mbps max) . I’ve had a look at the technical log and it seems Ethernet port 2 seems to go up and the...
