Signal issues

[Schmikes19]

I'm having the same issue and it's killing me now!  Call 150 for advice??  I can't! There's no signal!  Even when it says I have 4g of 5g, there is nothing!!

This is happening anywhere - home, central London, Manchester!  Wifi works fine, I've tested my device with a vodafone SIM and it works fine, so this is an EE issue.  Can someone please contact me! (Report ID is 5695500 - please don't dare tell me coverage is "ok" and leave it that again - read the issue!)

I have tried restarting, I have tried the flight mode option as well.  I'm on an S22 Ultra (latest firmware), and as I say, works with a different SIM if I need it to.  This started happening about 2-3 weeks ago and has got steadily worse.

PLEASE HELP or I'm off!

[bristolian]

Your "me too" post has been moved to a new thread. A few bits are also not quite adding up.

"There's no signal even when it says 4G or 5G there's nothing" - is contradictory. If your phone shows 4G or 5G coverage, it has signal. Can you explain a bit more what you mean by this? Is your phone showing coverage or not? If it has coverage, are you having a specific problem when you try to make or receive a call? Or send a text message?

Are you using the same SIM slot with the VF SIM as the EE one? How about using your EE SIM in the other network device? You mention WiFi works fine, how about WiFi-calling?

If you perform a manual network selection, does EE show as available? If there was genuinely no EE coverage "anywhere" as you mention, the complaint volumes would be astronomical - which suggests a device or account issue of some kind.

[Schockwave]

@Schmikes19 ,  have you tried your SIM card in another device, to see if it is working? It could be the SIM card that has developed a fault, as you have tried another SIM card in your phone and that works, so may be the SIM card that is faulty and would need replacing, even though you say that it is showing 4G 5G signal, which does not make sense.