Signal issues

[Schmikes19]

I'm having the same issue and it's killing me now!  Call 150 for advice??  I can't! There's no signal!  Even when it says I have 4g of 5g, there is nothing!!

This is happening anywhere - home, central London, Manchester!  Wifi works fine, I've tested my device with a vodafone SIM and it works fine, so this is an EE issue.  Can someone please contact me! (Report ID is 5695500 - please don't dare tell me coverage is "ok" and leave it that again - read the issue!)

I have tried restarting, I have tried the flight mode option as well.  I'm on an S22 Ultra (latest firmware), and as I say, works with a different SIM if I need it to.  This started happening about 2-3 weeks ago and has got steadily worse.

PLEASE HELP or I'm off!

[bristolian]

Your "me too" post has been moved to a new thread. A few bits are also not quite adding up.

"There's no signal even when it says 4G or 5G there's nothing" - is contradictory. If your phone shows 4G or 5G coverage, it has signal. Can you explain a bit more what you mean by this? Is your phone showing coverage or not? If it has coverage, are you having a specific problem when you try to make or receive a call? Or send a text message?

Are you using the same SIM slot with the VF SIM as the EE one? How about using your EE SIM in the other network device? You mention WiFi works fine, how about WiFi-calling?

If you perform a manual network selection, does EE show as available? If there was genuinely no EE coverage "anywhere" as you mention, the complaint volumes would be astronomical - which suggests a device or account issue of some kind.

[Schockwave]

@Schmikes19 ,  have you tried your SIM card in another device, to see if it is working? It could be the SIM card that has developed a fault, as you have tried another SIM card in your phone and that works, so may be the SIM card that is faulty and would need replacing, even though you say that it is showing 4G 5G signal, which does not make sense.

[Schmikes19]

Hi

I think you're right on the account issue. It would lead to thousands of calls, but I can only say what I see.

I know it sounds contradictory, but as much as the phone shows the 4g/5g icon, it won't load anything at all. I've used speedtest during those periods, and it's said it couldn't find a signal. In fact, couldn't even tell I was on EE. I was going to try and head into an EE store while it's happening to prove it. Wifi - never a problem. On EE network, it's in and out constantly, and as I said, it's across the contry. I've been in central London, on a train up to Lancaster, and at home in Bromley, it happens everywhere. (again, pointing back to device or account).

I will try the EE sim in another device, I don't know why I haven't done that yet actually. Thank you. When using the vodafone sim in the phone, yes - it's in the same slot that the EE sim would be in. This points me towards account.

Wifi in all forms works. Wifi calling is good. However, with the above, even with 4g/5g icon, I cannot make calls, it says that it's not on the network. I have taken a call (when working), and it's then dropped me from the network, and the call. I have to wait for the signal to come back before I can get back to the call, and again, it's just a matter of time before it drops.

Thanks in advance

[Lesley_W]

Hi @Schmikes19 

Welcome to our community.

I'm sorry to read about the trouble you are having with your service. I appreciate it's difficult to get help with this when you can't call, do you have another phone you could call in from? It does sound like this needs our tech team to look into it. If that's not possible then popping to the store would be a great idea as they can have a look and get you in touch with them if needed.

Lesley

[Chris_B]

@Schmikes19  Can you try a different EE sim in the device?   Have you tried a network reset on the device ? 

Reset network settings.

Resetting your network settings will remove all Bluetooth pairings and stored Wi-Fi networks. 

1. Open Settings and then tap General management.
2. Tap Reset, and then tap Reset network settings.
3. Tap Reset settings. You will prompted to enter your PIN or password to continue if you have one set.
4. Finally, tap Reset. You can now test your mobile connection.