20-06-2026 09:16 AM
using EE Mobile network 4g 4bars signal iPhone 16+
selecting William hill app on my phone and then gets a message
this connection is not secure. then tried signing in through William Hill web site
and still get the same issue.
but using EE wi-fi at home William Hill app and web site all working ok.
I have reset network settings on my iPhone and still getting the issue
Solved! See the answer below or view the solution in context.
20-06-2026 11:27 AM
@Bluesriff7 , it looks like parental control is set to age limited.
You can change this yourself if on contract by going to the app and clicking on the icon at the top right and then clicking on settings and permissions and then manage settings, scroll down to where it says parental control and change it.
If on pay as you go, you would have to ring customer service and pay a refundable amount with a credit card to get it lifted, or go to an EE store with photo ID.
20-06-2026 11:27 AM
@Bluesriff7 , it looks like parental control is set to age limited.
You can change this yourself if on contract by going to the app and clicking on the icon at the top right and then clicking on settings and permissions and then manage settings, scroll down to where it says parental control and change it.
If on pay as you go, you would have to ring customer service and pay a refundable amount with a credit card to get it lifted, or go to an EE store with photo ID.