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sim 2 not allowed samsung galaxy 8

elenatoo
Valued Contributor
Valued Contributor

‎17-01-2024 10:29 PM

I have a Samsung Galaxy 8. Sim 1 is EE and another country sim is in slot 2. EE is set as default for calls, texts and data. Both sims were working fine for 5 years. Several days ago sim2 stopped working. And it isn't recognised anymore.   

What do you think?

Thank you,

Elena

 

0 Helpful
14 REPLIES 14
James_B
EE Community Manager
EE Community Manager
In response to elenatoo

‎18-01-2024 08:41 AM - edited ‎18-01-2024 08:42 AM

Does the SIM work if you put in the other SIM slot, @elenatoo?

James

0 Helpful
elenatoo
Valued Contributor
Valued Contributor
In response to James_B

‎18-01-2024 08:56 AM

No. I tried also another phone. And it does not work.

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to elenatoo

‎18-01-2024 09:27 AM

Hi @elenatoo,

That confirms that the issue is SIM card or account related. Please contact your service provider for support.

Thanks

James

0 Helpful
elenatoo
Valued Contributor
Valued Contributor
In response to James_B

‎19-01-2024 10:48 AM

Hi,

I contacted the Russian Vimpelcom (Beeline) (the provider for SIM 2). They tested the SIM card 2 remotely again and found out that the plastic of the card was damaged. In the end, they installed an E-SIM on my phone with the same number. Everything works now!

Thank you for the discussions regarding my problem and prompt answers))

Elena  

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to elenatoo

‎19-01-2024 11:03 AM

Thanks for the update, @elenatoo

Glad you got it sorted. 🙂

James

0 Helpful