"Sorry: number not in service"

[djcowlin]

Hi all. If I try to ring my home landline from my EE mobile, I hear the message "Sorry: the number you have dialled is not in service" in a lovely Scottish accent. I can call this number from my office landline without difficulty.

The home landline is a VoIP setup provided by Vodafone on the back of a recent FTTP installation carried out by CityFibre. Outgoing calls work fine, and the number has been successfully ported from my previous provider. Vodafone can't find anything wrong with the line.

Any idea why my EE mobile doesn't recognise this number?

Thanks for reading.

[djcowlin]

P.S. I exempt Geoff (if I've remembered his name correctly) from the above criticism. Hope he stills works for Vodafone!

[djcowlin]

And finally...

EE's customer service is day and night better than Vodafone's.

[Meeth]

Thank you for the info. Very helpful. Was hoping to keep my number.

Currently Vodafone are stating it's an EE issue.... Which I don't believe. Got a feeling this won't be resolved quickly for me either. Let's see what happens!