poor mobile reception

preecy
Explorer

was pursuaded to move to ee on the basis that their coverage would be better. this has not been the case at all and efforts to get help from them has been totally negative. how has anyone else solved this issue.

3 REPLIES 3
James_B
EE Community Manager
EE Community Manager

Hi @preecy,

 

Welcome to the EE Community. 🙂

 

What issues are you experiencing?

 

What does the coverage checker report for your location?

 

Does the network status checker report any problems?

 

James

preecy
Explorer

Hi James-B

reception is extremely poor, phone calls just suddenly cut off and texts often take days to come through, all despite coverage checker saying excellent and no issues with network status checker!!!!

James_B
EE Community Manager
EE Community Manager

Hi @preecy,

Have you reported the issue via the status checker?

Thanks

James