emergency calls only

[Danrobs]

My phone is not connecting to the network, I have restarted it several times but still no luck. not sure what else i can do

[bristolian]

Do you know anyone else locally who uses EE, who is also having problems? There may be an issue in your area - use "check status" on https://coverage.ee.co.uk/coverage/ee in the first instance.

[Danrobs]

coverage is fine in the area, I have drove from one side of Birmingham to another and i still have no network

[bristolian]

Are you reporting an apparent lack of coverage in locations there should be?

Or problems making calls when coverage is displayed?

[Danrobs]

My phone wont connect to the network at all. i have had the same phone and same sim for over two years but all of a sudden today i cant connect. my phone is important for me to complete my daily work.

Its not about coverage, as i stated in my initial post my phone will not connect to the netwoprk at all

[James_B]

Hi @Danrobs,

Welcome to the EE Community. 🙂

Are you using a pay as you go or pay monthly plan?

James

[Danrobs]

monthly plan

[Danrobs]

monthly plan

[James_B]

Hi @Danrobs,

Do you have any outstanding bills?

Has your phone showed any notifications to indicate it doesn't recognise your SIM?

James

[Danrobs]

no to either of those, it just says emergency calls only. no network bars. when i go to the sim menu it recognises it