Phone won't register with network after returning from Morocco

Andrew240 · ‎12-02-2023

Leanne_T · ‎12-02-2023

Thanks for coming here.

Which model phone are you using?

Are you with us on pay monthly or pay as you go?

Leanne 🙂

bristolian · ‎12-02-2023

Are other EE phones in the same location receiving service?

Andrew240 · ‎13-02-2023

Hello! I'm using a Pixel 4

Andrew240 · ‎13-02-2023

Hello! I'm on a Pixel 4

Andrew240 · ‎13-02-2023

Yes they are. I've travelled from Gatwick home and had the same issue the whole time. I don't usually have any problems with signal here.

Christopher_G · ‎14-02-2023

Have you tried restarting your phone, @Andrew240?

Another test would be to try manually connecting to EE. Tap Settings > Network and Connections. The option should be in there.

Chris

Andrew240 · ‎14-02-2023

Thanks Chris. I tried both of those things and still couldn't get it to connect. Even when I tried to manually connect it said unable to connect.

Christopher_G · ‎14-02-2023

Could you try manually connecting to another UK provider, @Andrew240?

It will come up saying the connection has failed. Then try connecting manually back to EE.

Let me know if that works?

Chris