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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 4124 Views
  • 7 replies
  • 8 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 3469 Views
  • 0 replies
  • 5 Helpful

Wi-Fi calling

EE told me to turn off my signal booster and start using Wi-Fi calling. I’ve done this but Wi-Fi calling isn’t working. I’ve enabled it on my iPhone se and my broadband is working fine. I have no speed issues at all with my router. I’ve tried everyth...

Young7 by Explorer
  • 1978 Views
  • 30 replies
  • 15 Helpful

5G roadmap

Does anyone have sight of the rollout roadmap? I’m in SO50 and have had an iPhone 13 Pro for a while now but no ability to use 5G unless I venture out to surrounding towns/cities.   

remking by Valued Contributor
  • 365 Views
  • 1 replies
  • 0 Helpful

Resolved! No longer able to make WiFi Calls

No longer able to make WiFi calls from smartphone, phone is in safe mode. - Am connected from a broadband connection, WiFi enable, smartphone's WiFi is enabled, flight mode is enabled, EE cellular - disabled. Tried calling 150, nothing, no connection...

354- by Star Contributor
  • 1020 Views
  • 7 replies
  • 1 Helpful

cell phone no signal

I bought a cell phone on the monthly plan, the cell phone arrived with the SIM CARD too but my line is without signal I'll try to add the number it says it's insensitive

Network problem roaming in Canada

My phone has had issues staying on the network today whilst roaming in Canada. Not had this problem before and roaming often. Is this a known issue or is my SIM card faulty? I have tried other SIM cards and they are fine. 

Maple22 by Visitor
  • 321 Views
  • 1 replies
  • 0 Helpful

No network

No network since 1pm today in Edinburgh. Deeply concerning that it's taking so long to fix. However, I'm so happy that my contract with EE ends in 1 month. O2 here I come.

SX444 by Visitor
  • 335 Views
  • 1 replies
  • 0 Helpful

New Mast plans in my area

Hello all, I noticed that when I looked on mast data I saw an application for a new 4g/5g mast with ee and three. This mast was submitted in September 2020 but has been nearly 2 years. Do they take this long to make? The reason I am asking is that th...

CyberModz by Contributor
  • 2360 Views
  • 4 replies
  • 0 Helpful

Rural Northumberland network maintenance issues

I had a couple of texts recently saying there would be some network disruption for a few days whilst they did scheduled maintenance etc, etc. However, the timeframe stated is now over and my network coverage is worse than ever - can’t make internet s...

LF10 by Investigator
  • 462 Views
  • 5 replies
  • 2 Helpful

REQUEST FOR NEW MAST SITES

Thing this is one of the Chat Admin to respond to? I have seen some previous posts about how to request a mast to be sited on their land.  I am aware that it's not a straight forward or uncomplicated issue.  But I would be grateful if someone would D...

Simonmcc by Visitor
  • 690 Views
  • 2 replies
  • 0 Helpful