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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 5047 Views
  • 7 replies
  • 8 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 5000 Views
  • 0 replies
  • 5 Helpful

No internet service

I became a EE customer this coming Tuesday and it's gone worst everyday.No one knows what's going on.  Have signed up for sim deals with my daughter's.Since wednesday have not been getting any internet services.I was told it could be my phone so I br...

Sidsid211 by Investigator
  • 964 Views
  • 8 replies
  • 5 Helpful

No EE Network In St Helens Town Centre.

Hi Will today I started off with no internet and now the is no EE phone network. So for the last few days I've been getting a little sign at the bottom saying check your network, this shows 50 times or more in a day. EE what is going on !! In the WA1...

PNO-12 by Visitor
  • 607 Views
  • 3 replies
  • 3 Helpful

4G performance quicker than 5G

Hi I’m from Exmouth the local mast serving my home (cell ID 4253953) uses band 3 1800mhz 20mhz of bandwidth and uses 4G with 5G NSA on site also. The site has not been performing at all over 5G producing only 95mbps under perfectly fine line of sight...

Is EE having an outage in Peterborough

I basically should have a 3 bars 5G signal or a full 4G signal inside my office, while today I've got no 5G signal and 1-2 bars of 4G which basically can't go into any app that require data usage.So basically, is EE having a problem here or is it jus...

How to stop MyPlace update texts

How to stop MyPlace update textshi there I’m no longer EE customer but I’m still getting messages from EE my place and can’t block or delete the sender, it’s really getting annoying as I’m receiving text messages in the night 

SE13 by Explorer
  • 4805 Views
  • 8 replies
  • 2 Helpful

Wi-fi calling for SIM free phones

I am buying a new SIM free phone that needs to work with wi-fi calling on my Virgin network at home and the EE network at work. I read that some phones are not supported by EE for wi-fi calling. How can I make sure the phone will work with EE wi-fi c...

pipcart by Investigator
  • 2249 Views
  • 14 replies
  • 2 Helpful