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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 2171 Views
  • 3 replies
  • 7 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 1162 Views
  • 0 replies
  • 5 Helpful

5G tower locations

Is it possible to get the GPS co-ords for my nearest 5G towers? I'd like to install an external antenna for my 5GEE Router and knowing where to mount and point would be really useful

sphudson by Contributor
  • 6175 Views
  • 3 replies
  • 0 Helpful

Lost signal during power cut

Just had some power cuts in my area and every time the power goes so does my signal. I’m currently isolating due tocovid so without my phone I have no way to contact anyone should the power go again. It’s not the first time this has happened, it happ...

ABurns86 by Investigator
  • 7285 Views
  • 11 replies
  • 13 Helpful

Phone not connecting to network

Help! My phone has not been connecting to the network for the past few weeks, anywhere I go.  Symptoms include:Not being able to make or receive calls or textsApps not being able to connect to the internetAll the while my phone shows full/near full s...

New house- no signal

Hi, I'm new to the group and looking for advice. Moved house 6 months ago. I've got no mobile signal at my new house outdoors or indoors. Any suggestions what I can do? I've been with EE since they were one2one and then tmobile. Always treated me wel...

David368 by Explorer
  • 7996 Views
  • 7 replies
  • 1 Helpful

Hi ,i have 1 bar of signal at my house

I have used this device with giffgaff and 02 and my signal was fine.been with ee less than a week and had issues already.sort it out or im going elsewhere at the end of the month...my walls are not the issue and i already used your location checker a...

Resolved! Sim 1 not provisioned

Hey, I've upgraded my phone which came with a new sim card, my old phone still works fine at the moment so want to put the new sim in my old phone till it dies and then use my new phone however, phone is saying: Sim 1 Not Provisioned... How can I sor...

Telboy92 by Visitor
  • 18219 Views
  • 3 replies
  • 5 Helpful

Resolved! Find out if plan is 5G

Hello! I was wondering how I could check whether I get 5G coverage (I just bought a new 5G ready phone) and am a monthly customer. Does anyone know how to do this please?

imimayj by Visitor
  • 9006 Views
  • 2 replies
  • 2 Helpful

no signal, emergency calls only on Nokia 105

Just bought my child a little nokia 105 for school.  it has been working fine for a week but all day today there are no network bars, I cant call her, she cant call me and she cant send or receive text messages.  Ive had a look through settings - not...

EP4 by Explorer
  • 8168 Views
  • 2 replies
  • 2 Helpful