absRe: Rubbish signal for 6months

Roy60
Investigator
Investigator

‎26-07-2022 05:16 PM

4g absolutely rubbish in st. Ives Cornwall, phone keeps saying no Internet yet I'm indoors and my broadband is with ee so should be working but it's rubbish and has been for months, and masks stones throw away. 

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4 REPLIES 4
Chris_B
EE Community Star
EE Community Star

‎26-07-2022 05:28 PM

@Roy60   Is your BB a 4G BB or is it a fixed line BB ?    

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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Roy60
Investigator
Investigator
In response to Chris_B

‎26-07-2022 05:35 PM

Don't know its ee router plugged into phone outlet
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XRaySpeX
EE Community Star
EE Community Star

‎26-07-2022 05:42 PM - edited ‎26-07-2022 05:43 PM

If you're connecting your phone by WiFi to your EE router plugged into a landline phone socket you are not using 4G.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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bristolian
EE Community Star
EE Community Star

‎26-07-2022 06:39 PM

The provider who supplies your home broadband has no bearing on your ability to use WiFi-calling either - the service works on any mobile router.

 

Does your phone show signal bars of the mobile network? Or of a WiFi network?

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