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Find previous SIM location based on masts / cell towers?

liamgc1993
Contributor
Contributor

‎25-07-2022 11:25 PM

Hi, I lost my phone in the early hours of Sunday morning.

I ordered a replacement SIM and made sure to disable account access for as many apps as I could. I checked with the place I visited, the police station nearby, and went out looking for it but sadly i cannot find it.

is it possible for EE to triangulate the previous location of where my SIM was based on the nearby masts it connected to?

---------------
I use:
* EE Mobile (2021 - present)
* EE Full Fibre 500 with Smart Hub Plus (2024 - present)
* Digital Home Phone service with two corded handsets via router and BT Digital Voice WPS/DECT adapter (2024 - present)
0 Helpful
6 REPLIES 6
Northerner
EE Community Star
EE Community Star

‎26-07-2022 06:20 AM

Hi @liamgc1993 

 

No, this isn't CSI, it doesn't work like that. 

 

You are better off using find my phone (android or apple) to locate your device.

 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
Schockwave
EE Community Star
EE Community Star

‎26-07-2022 12:22 PM

@liamgc1993 , so long as you have reported both as lost or stolen, then they will be blacklisted and no-one will be able to use either of them and should not be able to get any data.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
EssexBoyEE
Ace Contributor
Ace Contributor

‎26-07-2022 04:03 PM

As @Northerner points out you best bet is to use the Find my Phone methods, not sure about Apple but if you have a Google Account, it will work both on the Sim Network and or if logged into WiFi, if you have deactivated the Sim then it should be possible to look at the Time Line on Google that may tell you the Last Location it was before being switched off or losing a Network Signal.

liamgc1993
Contributor
Contributor

‎26-07-2022 05:34 PM

thank you all for your comments.

unfortunately i had location turned off on my google account. ii've looked up some more data from other apps/accounts and spoken to people in real life, i think i'll just accept that it is lost

---------------
I use:
* EE Mobile (2021 - present)
* EE Full Fibre 500 with Smart Hub Plus (2024 - present)
* Digital Home Phone service with two corded handsets via router and BT Digital Voice WPS/DECT adapter (2024 - present)
0 Helpful
EssexBoyEE
Ace Contributor
Ace Contributor
In response to liamgc1993

‎26-07-2022 06:19 PM - edited ‎26-07-2022 06:21 PM

I've got my Google Location Time Line thingy turned off but it still manages to find my Devices, I believe it tracks it through the Play Store App in the background.

 

0 Helpful
bristolian
EE Community Star
EE Community Star
In response to liamgc1993

‎26-07-2022 06:38 PM

@liamgc1993 wrote:

unfortunately i had location turned off on my google account.

"Find my device" facilities are one of those functions that you will only ever need when it's too late to set it up....

 

I occasionally test it across all my Android devices.

0 Helpful