You can't get signal in Heathrow Terminal 2

[chungchung]

I was a proper die-hard EE punter, five years solid without a single blip, and I’m talkin’ every corner of the UK – includin’ the absolute crucial Heathrow Airport – where the mobile data was bangin’, rock-solid, no dramas.
But ever since they shacked up with BT, the whole network’s gone proper dog****. Crawlin’ slower than a **** snail, and half the time you’re lucky to scrape a whiff of 2G. I’ve road-tested this garbage all over the shop in Britain, mate.
And get this – right now, at 09:30 AM on November 10, 2025, I’m sat bang in the middle of Heathrow Terminal 2’s departure hall, hammerin’ out this rant, and the signal? A big fat ZERO. Un-be-lie-vable. At a major international airport? You’re havin’ a laugh.
You need proper signal to check your flamin’ flight status, pay for stuff, or even do a bit of shoppin’ – essentials, not streamin’ TikToks. In a bleedin’ global hub like this, you’re tellin’ me a network giant like EE can’t even sort a decent connection?
What are you even doin’, EE? No self-respect? No shame? Leavin’ travellers hangin’ dry, forcin’ us onto dodgy public Wi-Fi just to get basic info – proper dangerous, especially if you ain’t got a VPN. Absolute madness.
Soon as I wrap this trip and touch back down in the UK, I’m ditchin’ EE faster than a rat up a drainpipe. No two ways about it.
Sort it out or *****.

[Mod edit: post edited for language.]

[Northerner]

Hi @chungchung 

You should have checked EE network status checker: https://ee.co.uk/help/service-status

I fly from Terminal 2 regularly and have never had issues with my EE connection on both am iPhone and Samsung S24. It must be a local temporary issue. 

You can complain here: https://ee.co.uk/help/contact-ee/complaint

Thanks 

[bristolian]

All the Heathrow terminals have multiple in-building "DAS" along with umbrella macro coverage.

There would be malice intended by a service outage, but it would also be highly unusual - given the obvious impact it would have meaning it wouldn't go un-noticed for long.

Aside from your interesting tone of ranting, you don't say whether you tried a manual network search - this would be the first thing to try if a phone is showing all the signs of a loss-of-coverage. Sorry to say I'm struggling to work out some of the detail in your post, but I would certainly question whether your phone has an issue rather than blame automatically being directed at the network.

[chungchung]

Mate, of course I checked the network status page – and even ran
speedtest.net for good measure. The main problem is, none of them would
even load. So I couldn’t check jack.

I’m guessing it’s ‘cause I’m not on one of those 5G plans, but still – I’m
often at Heathrow T2 myself, and it’s never been this bad before.
Something’s definitely gone sideways with EE lately.

[bristolian]

I didn't suggest running speedtests, and being on a 5G plan or not is immaterial.

[Chris_B]

@chungchung  So it’s been a long term problem you’ve had in this location. BT acquired EE back in 2016.  It’s nothing to do with being owned by BT.   And no you don’t need a single to pay for items via your phone it uses NFC.  Your card doesn’t need a signal