Very poor 5G+ performance outdoors – 58 Mbps download

[marquez85]

Hi,

I’ve recently moved to an EE plan with 5G+ access and have been testing the service on my iPhone 18 pro

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I ran a Speedtest outdoors while connected to 5G+ and received:

• Download: 58.6 Mbps
• Upload: 23.8 Mbps
• Idle ping: 25 ms
• Download loaded latency: 780 ms
• Jitter: 5 ms

I appreciate that 5G+ indicates 5G Standalone rather than guaranteeing a particular speed, but I was expecting considerably better performance outdoors, particularly given the way 5G+ is advertised.

The 780 ms latency while downloading also seems unusually high.

Is this considered normal performance for EE 5G+, or could there be congestion/capacity issues with the local mast? Is there anything EE can check regarding the provisioning of 5G+ on my account?

Thanks.

[Leanne_T · Accepted solution]

Hi there @marquez85 

Thanks for coming to the community. 

You can find information and ways to check the area on our Using 5G+ help page. 

If 5G+ is showing available in the area, please get in touch with our tech guides and they can get this looked into for you. 

Let us know how you get on. 

Leanne. 

[bristolian]

Are you familiar with using iOS Field Test Mode? (Sometimes referred to as FTM)