Useless network

[Attila123]

Ee getting worse and worse. Network status showing 4G+  network but no internet at all. Getting touch with anyone is hard. AI useless..

[bristolian]

Is this in one specific location or multiple?

Use "check service status" on https://ee.co.uk/help/mobile-coverage-checker as a first check, if this is location-specific.

[Attila123]

Hi. The place where I live. That coverage checker is useless as showing
good coverage in my area. The reality I don't have good coverage at all

[bristolian]

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@Attila123 wrote:
The reality I don't have good coverage at all

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You mentioned in your first post "network status showing 4G but no internet", your second post says "don't have good coverage" - these appear contradictory.

Can you perhaps clarify the exact issue you're having, putting on-screen bars aside? Do you have problems using your phone for, say, calls or data, when coverage is shown? Or zero displayed coverage when you previously had some?

[Attila123]

Showing 4g+ on the status bar with almost full bar. Calls are fine so far
but no Internet or it is really slowly.

[bristolian]

If you have "almost full bar" that's not a coverage issue, proven by calls being OK.

Slow data speeds are a different issue, but the clarification is helpful. Do speeds vary from time or day? Have they reduced progressively or is this a sudden change?

Use the "check status" option on https://ee.co.uk/help/mobile-coverage-checker as a first check for any "cliff edge" losses of coverage

[Attila123]

There is no time difference at all. Day, night, morning, evening same slow
Internet speed.

[Mod edit: Cleaned up undeliverable email information]

[bristolian]

Looks like you've tried to reply to this forum post using your phone's email program, and the outcome is a tad messy. I think I can see you saying that speeds don't vary - which would be unusual for a normal congestion issue.

Do you get similar issues in other locations? Have those speeds reduced suddenly or is it more gradual?

Try replying by using the website "reply" function at https://community.ee.co.uk/t5/Mobile-Network-discussions/Useless-network/m-p/1499125