Tower fault.

[Alex_Evans]

Hi everybody, just wondering, what’s the longest any of you have waited for EE to fix a broken tower in your area?

I live in rural Wales and, admittedly, signal is patchy on all networks out here. But we used to be blessed with really good 4G provided by EE.

Unfortunately, at the end of September 2024, our signal started getting very weak whenever it rained. Then, in December 2024, we lost signal altogether.

EE had promised a resolution by mid-February 2025. This then slipped to mid-to-late May 2025. That has now come and gone, with still no sign of a fix.

I’d be interested to know if anybody else has experience waiting for EE to fix towers in rural locations, and whether they ever actually get around to it.

I’ve been an EE customer for a long time, but I would absolutely consider switching networks if any others covered this area, unfortunately, they don’t.

Alex

[Alex_Evans]

Not that anyone at we seems to give a hoot, but it’s a further 7 weeks…. and still no change in our situation.  Just more broken promises from EE.

[Lesley_W]

Hi @Alex_Evans 

I'm sorry that you still haven't had a resolution in this time, I'm sure our engineers are working on this. Did our executive team manage to get in touch with you?

Lesley

[Alex_Evans]

Hi Lesley, yes Sam from the executive team did get in touch with me about the issue, unfortunately they weren’t able to shed any further light on the issue and have seemingly been unable to speed up the resolution of the problems. Alex

[Lesley_W]

I'm pleased Sam has been able to take ownership of your complaint @Alex_Evans 

While they may not be able to speed up a resolution, they can certainly deal with the complaint side and escalate if needed. 

Lesley