Terrible signal in home on mobile phone

[Loopyloo26t]

Hey 

Called the support line this morning and I'm pretty sure we were talking about different things. The signal in my home is absolutely terrible and even completely drops out sometimes. Right now i have absolutely no bars! Yet the coverage checker states i should be getting excellent 4g coverage indoors 

 

Calls are a nightmare and apparently most of the time i sound like a robot. 
please do not suggest wifi calling as the solution as this just masks why i have no signal. 
i need my phone for hospital correspondence and this is making it quite tricky! 
I see looking at the forum that this seems to be happening to quite a lot of people and Ee’s solution is wifi calling! This isn't a solution 

[shazadali418]

Sorry my mistake. I was talking about this ad by EE. The guy is getting a shave in the mountains connected to the EE network. 

https://youtu.be/zWhd-SqTh4Q

I can't even get good connection in my own town. Let alone in mountains. 

What good is Wi-Fi calling when you are not at home. You might as well connect to your home broadband. 🤷.

[shazadali418]

Sorry wrong link is this ad

https://youtu.be/gWiV3DF5JkU

[Leanne_T]

Please get in touch with our tech gurus on 150, as they will be able to get this looked into further for you @shazadali418

Leanne.

[bristolian]

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@shazadali418 wrote:

I can't even get good connection in my own town. Let alone in mountains. 

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Network operators, EE included, are in a bit of a no-win situation here. It's unrealistic to expect 100% nationwide indoor coverage from any provider, but WiFi-calling is a good mitigation for where those unavoidable coverage holes occur.

Whether those mitigations are promoted or not, will cause complaints from particular users. Better to promote them to increase awareness, than not.

[shazadali418]

EE has been good for me but it's only the recent 2 years that the service has gone down. 

5G is not good enough right know. Maybe in a few years when we actually get the speeds and coverage that was promised with 5G role out then I might consider paying for the service.