South of Cambridge used to get 4G now 2G for days

[johnnybaloney]

Hello,

I used to consistently and reliably get 4G in the south of Cambridge but recently (for at least a week) only get 2G. The satnav struggles, opening websites is slow etc. and I see the dreaded 'E' by the signal strength indicator. Any idea what's happening?

[Leanne_T]

Thanks @johnnybaloney 

We would need to get this looked into further for you, to report the problems in the area and the error message when trying to select the status checker, please call us again and select technical support. 

Leanne.

[johnnybaloney]

Ok, will call. For reference this is what I see on the web page. It doesn't look like a happy status checker to me.

[Leanne_T]

Thanks for sharing and for calling us again @johnnybaloney 

Let me know how you get on 🙂

Leanne.

[johnnybaloney]

Someone on Twitter said they would do some diagnostics. Meanwhile can quite reliably reproduce this scenario:

• flight mode on then flight mode off,
• status: connected to network
• status: brief period of 4G
• status: signal lost
• status: 2G (EDGE)

Later it even deteriorates further and there is no data at all but calls work.

I captured a few screenshots on one occasion as this was happening including the transition from 4G to 2G.

[bristolian]

There's something odd here. Your screenshots purport to show your phone camping on G1800 using B4, which must be a bug - EE's 2G deployment is in B3.

Does NetMonitor Lite also report the same 2G banding? Which model phone are you using?

I'd be really quite intrigued by what the Twitter team's "diagnostics" are going to involve here 🙄

[johnnybaloney]

Here are some snaps from netmonitor.

[johnnybaloney]

The handset is Sony H8314.

[johnnybaloney]

@Leanne_TThe service status checker is still broken.

https://ee.co.uk/help/service-status/mobile

[James_B]

I'm able to access the status checker successfully at the moment, @johnnybaloney, so the issue may be related to your individual account.

I'd recommend getting in touch with Technical Support who can look into the service issues you're experiencing and raise a ticket for the error message you see after logging into the status checker.

Thanks

James

[johnnybaloney]

Thanks, I've already started the process on Twitter, Rach, Kelsey, Russ and Chris S are on it apparently. They've raised a complaint for me and did some unspecified diagnostics, not sure about the results though.

The latest request I had from them was to run a speed test. Below are the results I sent to them.