Sim

Welsh1991 · ‎17-04-2023

Hi can some one help me please I've received my new samsung s23 today but the sim slot 1 is showing emergency calls only

Chris_B · ‎17-04-2023

@Welsh1991 Have you put your old sim in the device or did you receive a new sim ?

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Welsh1991 · ‎17-04-2023

The new one that came with it today its working fine in slot 2 but not slot
1

bristolian · ‎17-04-2023

Is this an upgrade phone or new connection?

If an upgrade, does your existing SIM work in the other SIM slot? How about your old phone?

Welsh1991 · ‎17-04-2023

Yeah upgrade the sim works in slot 2 but when I put it in slot 1 emergency
calls only

Northerner · ‎17-04-2023

Hi @Welsh1991

Are your SIM services and SIM one activated under settings - connections - SIM manager.

Also make sure the SIM is inserted correctly.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Welsh1991 · ‎17-04-2023

Yes when I go to sim manager it shows ee my number but its saying emergency
calls only

James_B · ‎18-04-2023

Hi @Welsh1991,

Welcome to the EE Community. 🙂

Do you also have an eSIM activated?

James

Welsh1991 · ‎18-04-2023

Hi , nope I don't have a esim I was wondering what they was and how I would
be able to get one, but I don't understand why this sim slot is like this
when I put 2 sins in together one says emergency calls the other says no
service

James_B · ‎18-04-2023

Hi @Welsh1991,

You should be able to use both SIM card slots if you don't have an eSIM installed.

Please get in touch with Technical Support so a member of the team can take a look at it for you.

They'll be happy to help. 🙂

James