Sim

[Welsh1991]

Hi can some one help me please I've received my new samsung s23 today but the sim slot 1 is showing emergency calls only 

[Chris_B]

@Welsh1991  Have you put your old sim in the device or did you receive a new sim ?  

[Welsh1991]

The new one that came with it today its working fine in slot 2 but not slot
1

[bristolian]

Is this an upgrade phone or new connection?

If an upgrade, does your existing SIM work in the other SIM slot? How about your old phone?

[Welsh1991]

Yeah upgrade the sim works in slot 2 but when I put it in slot 1 emergency
calls only

[Northerner]

Hi @Welsh1991 

Are your SIM services and SIM one activated under settings - connections - SIM manager. 

Also make sure the SIM is inserted correctly.

Thanks 

[Welsh1991]

Yes when I go to sim manager it shows ee my number but its saying emergency
calls only

[James_B]

Hi @Welsh1991,

Welcome to the EE Community. 🙂

Do you also have an eSIM activated?

James

[Welsh1991]

Hi , nope I don't have a esim I was wondering what they was and how I would
be able to get one, but I don't understand why this sim slot is like this
when I put 2 sins in together one says emergency calls the other says no
service

[James_B]

Hi @Welsh1991,

You should be able to use both SIM card slots if you don't have an eSIM installed.

Please get in touch with Technical Support so a member of the team can take a look at it for you.

They'll be happy to help. 🙂

James