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Community Activity
Charge for alleged non return of equipment
I have been repeatedly advised by EE that equipment returned to them by post has not been logged into their system. I have called and explained the return posting details, date of posting, Post Office address. I received a call a few weeks ago and ex...
Phones not working properly
My name is Norman. We were switched from Plusnet to EE last week. Until then, anybody answering the landline could get somebody else to pick up another of the handsets and join the conversation. Now, only one handset will work at a time. Calling 150 ...
Arlo secure subscription code
I purchased the Arlo doorbell with two security cameras in April this year, it comes with a 24 month subscription. Does anyone know how I find the secure subscription code? I tried EE chat and they were useless! It wasn’t on any of the paperwork sent...
Reluctant to send a Smart Hybrid Connect
When I ordered my four works fibre 36 broadband from EE, I transferred from BT. I was informed to send back all relevant BT equipment.I received equipment from EE and assumed that I had everything I required. Subsequently, I noted that I never receiv...
How do I cancel my direct debit
Such poor service will result in a massive problem for me in this matter then the hours on phone trying to fix something that is not working properly since I started my contract with your company and not only have yous lied to my face but you then go...
Resolved! Can not link broadband account
I have recently switched over to EE broadband from sky. I already have an ee mobile account. I have been trying to link the broadband to my account but it will not work. I have received emails saying “check out your bill by logging into to your on...
Can't receive messages from anybody besides 150
I'm on a pay-as-you-go contract and suddenly I can't receive messages on my phone but can still get messages from 150.I can still make phone calls
Who can actualy record 1.6gbps on a device in their property ?
So i'm a new customer full fibre installed by openreach for EE. 1.6gbps guaranteed 1.3gbps. the full ee package. Had 12 openreach engineers attend my home max speed is 945mbps.Tested the fibre with an exfo OTDR and the line is clear. Smart hub 2 has ...
Port Forwarding through Legacy EE Hub
Hello all! I'm actually an EE Employee, however this one does baffle me. Due to my Staff Discount, I've remained on Legacy EE HBB, which means that I'm still using the original white Smart Hubs that from about 2022. (Product No. GRV9517UWAC34-A-OT) ...
EE TV Box Pro VS Apple 4K Box
HII am soon going to take up EE Broadband with EE TVI am aware I can choose either the EE TV Box Pro OR the Apple 4K Box. I have watched some YouTube videos on them both to try and give me the best understanding, I am still undecided on which to choo...
