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Signal

Warwick1o8
Investigator
Investigator

‎21-01-2025 12:52 PM

Hi. Bt have closed my account as swapped to ee but no signal and absolutely nowhere to get online support with accounts??

Please help

 

0 Helpful
4 REPLIES 4
Warwick1o8
Investigator
Investigator
In response to Warwick1o8

‎21-01-2025 11:35 AM

Hi. It looks like the switch from bt to ee isn't immediate.... Is this the case?

My phones just on emergency calls only? 

0 Helpful
Chris_B
EE Community Star
EE Community Star

‎21-01-2025 01:29 PM

@Warwick1o8  if you’re a contract customer live chat is available via the EE app under help.   

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Warwick1o8
Investigator
Investigator
In response to Chris_B

‎21-01-2025 01:32 PM

Thank you but I'm just on emergency calls only with no signal so I'm guessing from bt closing there's a gap between ee starting?

This is the only online support I can find. 

Thanks for responding. 

0 Helpful
Schockwave
EE Community Star
EE Community Star
In response to Warwick1o8

‎21-01-2025 03:36 PM

@Warwick1o8 , if you have something like Skype, you can ring them for free, see my signature.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.