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Signal not working

Tiana2506
Explorer

‎09-10-2022 04:19 PM

My signal has stopped working where i would normally get strong signal it's showing a ! And it means i can't use my data and i can't make phone calls or send messages! Basically can't use the phone! What do I do, I've tried restarting my device and nothing!

Screenshot_20221009-160634~2.png

 

0 Helpful
3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎09-10-2022 04:29 PM

Hi @Tiana2506 

You have WiFi active so data will go via WiFi. 

Try turning WiFi off.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
Tiana2506
Explorer
In response to Northerner

‎09-10-2022 04:46 PM

It does this even when WiFi is off 

0 Helpful
bristolian
EE Community Star
EE Community Star

‎09-10-2022 05:05 PM

Are any friends or relatives in your local area having similar problems? That's a good test of whether this is caused by a temporary loss of coverage, or is specific to your phone/account.

0 Helpful