Signal dropped

Bethj114 · ‎23-07-2022

Hi all, is anyone else’s Signal dropping in and out of place that are normally strong?
does anyone know how or why?

Schockwave · ‎23-07-2022

Welcome to the community,

You have not said where you are, that is the area, but if you click on check coverage and network status at the top of this page, you can see if there is a problem where you are and also sign up for updates at the same time, as well as report it.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

Bethj114 · ‎23-07-2022

I don’t know if I’m being stupid but it won’t save a location for updates it shows a map but does nothing. I’m in St. Helens in wa9 area

bristolian · ‎23-07-2022

Goto the online coverage tool

"Check status" searches for known faults & issues in your chosen location, and then lets you "get updates" on those, or "report a problem" if you have issues not listed.

Bethj114 · ‎24-07-2022

WiFi is fine, just mobile just dropping I couldn’t do anything

Leanne_T · ‎24-07-2022

Hi @Bethj114

Thanks for coming back to us.

Have you reported this on the network status checker, following the advice you have been given?

Thanks.

Leanne 🙂