Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Signal difficulties

Mel1407
Valued Contributor
Valued Contributor

‎13-05-2024 02:56 PM

Hello,

Anyone got any advice regarding signal issues. I have had very poor signal since phone contract commenced Jan 2023. Despite numerous contacts with EE they say I have good/excellent signal in my area but I usually have zero-1 bars. I frequently miss calls as phone doesn't ring then get voicemail alerts hours-days later. I have been unable to take important calls eg doctors, work etc as no signal. I can ring & text personal contacts using WhatsApp and wifi but very difficult to call or if can make call then it constantly breaks off/can't hear each other. This occurs home, work & most locations I go (these aren't rural either). Weirdly when I've been abroad with roaming extra turned on it works much better.

EE refuse to even aacknowledge any signalling difficulties. Ombudsman say EE has told them no signal issues so nothing further they can do. I have asked repeatedly what evidence I can provide to them to prove it but they refuse (I tried sending screenshot with zero bars in many locations on Google maps but this is not sufficient). Any suggestions how best to prove no signal when online EE signal monitoring saying good.

Getting very frustrated that I miss unexpected calls, constantly have to tell people not to phone me & haven't even been able to be NOK for immediate family health issues as never contactable. My husband is on different network at 1/4 price of mine & has great signal most places we go. 16 months now this has been going on since took out EE contract 

I will obviously be ending contract Jan 2025 but I need a phone to use in meantime when not in WiFi area.

0 Helpful
10 REPLIES 10
Peter_W
EE Community Support Team
In response to Mel1407

‎17-08-2024 08:13 AM

Good morning @Mel1407, thanks for taking the time to share all of these details for us. 

It's good that you've managed to try the SIM test here, and if other SIMs seem to work fine when in this location, then this would usually point towards it being the network.

The best way to say for sure with this is to test another EE user's SIM that's known to be working successfully, but I appreciate this option may not always be available if you don't know any other EE users.

I can see you've mentioned not feeling supported when speaking with our team about this, and also mentioned speaking with the Ombudsman. 

Did you consult them independently, or was this complaint escalated to them via deadlock after speaking with our complaints team?

Peter

0 Helpful