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Signal Cut Off

Elopez1
Visitor

‎03-05-2023 03:07 AM

It's 3am and I'm watching Netflix and ee shuts off their signal to my phone suddenly with no warning. I have no WiFi and rely on my phone's data at all times. If this lasts much longer I may miss important calls. At least warn the people next time. 

0 Helpful
1 REPLY 1
Chris_B
EE Community Star
EE Community Star

‎03-05-2023 07:14 AM - edited ‎03-05-2023 07:17 AM

@Elopez1  How do you know that EE have switched it off it could simply be a fault developed on the mast.   And are you subscribed to receive network issues notifications in your area ? 

and you do have the option to use Wi-Fi calling as you obviously have a internet connection. 

Is it working now ?  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.