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Not Happy with no signal

nataliateresa
Contributor
Contributor

‎03-05-2023 01:19 PM

For last 4 weeks including today whilst i've been in work. I have lost data/internet coverage in the area after reporting it i just got a text saying they found another problem (i seemed to be offline more then online). 

Why am i paying for a service when this keeps happening? 

3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎03-05-2023 01:33 PM

@nataliateresa  No network can guarantee a perfect network coverage 365 days a year.   Issues do happen and EE try to resolve then as quickly as possible and can use Wi-Fi calling. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
nataliateresa
Contributor
Contributor
In response to Chris_B

‎03-05-2023 01:56 PM

Totally get that but it bit frustrating when you come into work for last few weeks and it keeps happening and having to log it, 

0 Helpful
OldSchoolTech
Established Contributor
Established Contributor

‎03-05-2023 01:56 PM

For @nataliateresa 

hi natalia, i hear phone owners raise this issue on EE forum and elsewhere. Fortunately, there are various ways we can boost a low signal.

1. Update your phone to latest android system (EE recommend this for people experiencing low signal)

2. Clear your phone's temporary cache files (using a free app like SD Maid). I've been testing these apps. SD Maid receives the highest rating on google play store (and its free version appears to be ad-free):

Link: https://play.google.com/store/apps/details?id=eu.thedarken.sdm&hl=en&gl=US&pli=1

3. If you're at home and need a strong signal for checking emails, etc, a static solution is to place phone in an aluminium dish. this solution is well-known on youtube by tech-head engineers (like me). our phones are basically radio transmitters and receivers, so the dish acts as a parabolic signal collector (like a satellite dish).

A youtuber called Matthias Wandel posted a video clearly showing how ping-time (network response speed) is reduced with such a dish. It received 1.3 million views and 7.9K likes 💖

Link: https://www.youtube.com/watch?v=VZKc3PBs67c

Finally, EE have a useful "network status checker" that we can use to ascertain if network issues are being highlighted and attended to by EE engineers.

Link: https://coverage.ee.co.uk/coverage/ee

have a great summer 🌞

Kind Regards, OldSchoolTech

0 Helpful