Automatically power off and on...

Zxcvbn_1
Investigator
Investigator

This February I got a text msg from EE such as ' Great news" We've updated some of your network settings, please restart your phone to make sure it's up to date', and I did.  Since that my phone suddenly shuts down regardless of using it or not.  It takes about  5 min to come back and this happens at least once per hour.... So stressful!!! 

Could anyone pls advise me? Should I discard my SIM?

6 REPLIES 6
354-
Star Contributor
Star Contributor

@Zxcvbn_1  - What  type of phone?

bristolian
EE Community Star
EE Community Star

Your phone restarting won't have anything to do with config changes applied either to your SIM or account.

iPhone 12 mini.

Zxcvbn_1
Investigator
Investigator

Okay...

354-
Star Contributor
Star Contributor

@Zxcvbn_1  - Have you had a look at Apple's community forum threads for any suggestions? Or made use of Apple's Support channels; phone, chat, email, in-store?

 

Not yet. Will do... Thank you!