Serial 3G/4G Network Outages

SEG4 · ‎30-01-2023

Why does the 3G/4G network service regularly fails in my home area. I receive regular EE text messages alerting users to problems in the area. Is it time for me to move to an alternative network operator?

Chris_B · ‎30-01-2023

@SEG4 Do you at present have a network issue? The message you are receiving is covering that area not one particular mast in that area. If one mast has a fault even if you are not connected to that mast you’ll get that message.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

grsdev · ‎30-01-2023

Is there actually any impact on the service you're getting? I get the impression that EE is a bit trigger-happy with these "we have a problem" text messages. At one point I was getting 3 or 4 a week but service was almost always the same, no worse than usual, throughout.

SEG4 · ‎30-01-2023

I understand your comment, however whenever I receive the alert message there is no service. For the area in which I live the alerts are not generic messages. The service I experience is intermittent and I often cannot get connected to the 3G/4G network.

SEG4 · ‎30-01-2023

When I receive the alerts I cannot access the network. It has been down now for 2 days and still today there is no service.

Leanne_T · ‎30-01-2023

Hi @SEG4

I'm sorry to hear this.

Once our network team have an update you will be sent a message to let you know.

If you would like further details on the fault please call us from any phone on 0800 079 8586.

Leanne.

bristolian · ‎30-01-2023

@SEG4 wrote:

When I receive the alerts I cannot access the network. It has been down now for 2 days and still today there is no service.

Just to clarify, are you saying you are experiencing a total loss of coverage? That should certainly be reported on the tool and generate a "known issue" text for those registered users.

It's not uncommon for there to be no 3G coverage, but do you get 2G service alongside 4G?

SEG4 · ‎01-02-2023

When I say there is no service I mean a total loss of 2,3 and 4 G service.Sent from my Galaxy

Leanne_T · ‎01-02-2023

Hi @SEG4

Thanks for coming back to us.

Has there been any change in the area since you posted about this issue?

Leanne.

SEG4 · ‎01-02-2023

Hi again, received an update text on Monday and normal service now resumed. I also spoke with a very helpful EE Techie on Monday who suggested a couple of reset tips. So far so good.Best wishes, Stephen. Sent from my Galaxy