Robbing network customers without knowing them

Colin0910 · ‎03-08-2023

I was expecting a call from the EE. I have been told that a call will be made from EE yesterday. No call yet at all. I feel like I’m being cheated by the service provider as I had raised a valid & urgent complaint about the services they provide in my current area. What’s the solution? Will they keep their promise that they are the leading service providers? And, will the EE management make a call to me today?

I have already made a complaint more than three times.

Don’t cheat customers by advertising wrongly that you are the no1 network.

I have no coverage in my place. It’s your fault.

I have raised everything from my side. I don’t need to speak and explain about my problem to whole of your UK network colleagues.

Please go through my open complaint and whole of my conversation with your staff for last three months.

I need an immediate solution from your side. I’m so tired of keep telling my problem to all of your colleagues every times. I can’t repeat it again and again. If you are no1 network in the UK, you must know all about it.

XRaySpeX · ‎03-08-2023

@Colin0910 : No one will contact you from this user discussion group other than thro' the medium of these forums by posts such as this. Anyway we haven't the faintest idea who you are. You need to phone CS.

@Colin0910 wrote:

I don’t need to speak and explain about my problem to whole of your UK network colleagues.

No, but as such you are speaking and explaining about your problem to whole of the user community who attend here.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Schockwave · ‎03-08-2023

@Colin0910 , have you checked here to see if there is a problem where you are, if it is in one place, you can also register, receive updates and report the problem:

https://coverage.ee.co.uk/coverage/ee,

aas @XRaySpeX has written, this is not customer service, you can also click on help and then make a complaint from there.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.

bristolian · ‎03-08-2023

What is the actual issue you have? All networks will suffer local outages from time-to-time, it's impossible to avoid.

Are you experiencing a recent loss of coverage? Or is this a long-term issue where there's no coverage in a particular location? The latter is not likely to be resolved in the timescale you are hoping for.