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Release Jack O Sullivan’s cell mast data

Sophie246
Visitor

Jack o’ Sullivan disappeared after a night out on 2nd March 2024. EE have refused to give the cell mast data to Jack’s family, despite the phone being registered to his mum Catherine. 
COME ON EE time to give the data to the family, this will solve so many unanswered questions that they’ve been experiencing.

@Everyone 

#FINDJACK

23 REPLIES 23
Scottbayes
Visitor

Jack o’ Sullivan disappeared after a night out on 2nd March 2024. EE have refused to give the cell mast data to Jack’s family, despite the phone being registered to his mum Catherine. 
we need to put the pressure on to EE to give the data to the family, this will solve so many unanswered questions that they’ve been experiencing.

#FINDJACK

Northerner
EE Community Star
EE Community Star

Hi @Sophie246 

Have the police not obtained this information, plus a lawyer could obtain it. 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

I would like to believe my phone company WOULD furnish this information if it happened to my family - Its the reason all my childrens phones are registered in MY name.

EE, can you confirm this is correct? That you will refuse to furnish this information if one of my children went missing.

EE Major Stakeholder

Northerner
EE Community Star
EE Community Star

Hi @Spy_Catcher 

Data protection as EE like any company cannot just hand out information that is why the police or a solicitor via the legal process can obtain this information. As this is a missing person I would be surprised if the police don't already have this information.

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
KathrynFrancis
Visitor

Jack o’ Sullivan disappeared after a night out on 2nd March 2024. EE have refused to give the cell mast data to Jack’s family, despite the phone being registered to his mum Catherine. 
COME ON EE time to give the data to the family, this will solve so many unanswered questions that they’ve been experiencing.

@Everyone 

#FINDJACK

The police have been issued this data but they’ve let the family down repeatedly, including missing his last sighting on CCTV, and are stonewalling the family and their advisor.

The police themselves have told the family that they can’t give them the cell mast data, and that they will need to obtain it from EE. The family have a decorated missing person’s advisor, a private PI, and a private specialist cyber investigation team working with them, and are hitting about against brick walls.

What would you do if your son was missing? Give up?

Besides, the EE account is in his mum’s name.

They are working with a lawyer too to cover every avenue.

We are the community here, making the noise around it, because only those who shout the loudest get heard.

Northerner
EE Community Star
EE Community Star

@Jamie5368 

Go to court and obtain it legally via a court order. 

Spamming EE community forums isn't going to help your cause and while I sympathise with your cause obtaining this information legally is the best option. 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
Emilygarbula02
Visitor

Jack O Sullivan is a missing lad! Release the data!