Re: Is it just me or is ee phone signal poor

[jayneroxy]

I totally agree. I cannot even get a signal inside my house. I have to go outside to try and get one bar 

[Katie_B]

Good Afternoon @jayneroxy. 

Welcome to the EE Community. 

I am sorry to hear you are experiencing issues with your phone signal.

Are you aware if others in your area are experiencing this? if nobody else is I would recommend testing your SIM in another device. 

Please also check your area using the Status Checker and let us know if any known issues are reported. 

Speak soon, 

Katie

[bristolian]

One bar is still coverage, it should not cause any problems of its own.

You can make & receive calls with no bars using WiFi-calling.

[fishfire]

No, I totally agree. EE coverage seems to have gotten worse around my area (Southampton outskirts) 

EE = Everything Everywhere, except all but one room in my house, large portions of my local area, a 5 mile stretch of main road which is a complete dead zone, and significant parts of Southampton itself.

I've been a long time customer but now considering my options.

For context i get 1 to 0 bars around my house and watching any video content, from social media to Netflix, is all but impossible.

The 5 mile stretch of road that is a complete dead zone? No spotify streaming, no in-car phone calls, and internet reliant navigation apps go to offline maps with no live traffic data fields. Also large portions of the M27 and M3 are dead spots.

One bar may be one bar, but its an indication of a weak signal, and there's no 'buffer' so if it drops any further the internet service drops out completely.

No its not world ending problems, but i am (and have been) paying premium money for a supposedly premium service, and in the 10+ years I've been with EE, the service coverage has gotten worse, whilst prices go up.

Sorry if that comes off as a bit of a rant, but at this point I may as well go with a rival company, for less money and get no less of a service than im getting now. 

Edit: wife is with EE and has identified issues. My phone is an S23 Ultra and she has a brand new S25, so both with top end mobile phones

[Katie_B]

Hello @fishfire. 

Welcome to the EE Community. 

I completely understand your frustration and I would love to see if I can help. 

Have both you and your wife always experienced this OR is this something that has just occurred?

When you check the status checker what reports back for your area?

If you go outside your property do you get service?

Speak soon, 

Katie

[bristolian]

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@fishfire wrote:

Also large portions of the M27 and M3 are dead spots.

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This alone should ring alarm bells. If this were true, the complaint volumes & performance statistics would be off-the-charts.

I would seriously suspect a device issue in your case. Although given the "me too" nature of your post, I suspect you're seeking a rant more than you are help.

[hazrazaz]

As someone who works in and around Southampton and uses the M3 and M27 almost daily. I can confirm the coverage is fine for me.

It is admittedly weaker around Junction 5 for Southampton Airport on the M27 and around Junction 12 for the A3, and as the M27 goes under the M275.

But I find EE to be miles better along almost all of the M3 than any other network. I've never lost signal on the M3 myself. Vodafone is much worse.