Re: Looking for compensation!
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04-10-2022 05:27 PM
Having the same here Phone/mobile data and home BB
I am disabled so I need these things to work when I need them too
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04-10-2022 05:44 PM
Hi @Glenn1888
Are you reporting problems with EE mobile services, and also EE home broadband?
They will be separate faults if so.
You can check for known issues on EE mobile using the "check status" option on the coverage tool
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04-10-2022 05:47 PM
Mobile no coverage calls or data went off Sunday morning did come back on Sunday night, first time I have left the house since was 5pm today no service AGAIN I am disabled I need this to work!!
Less than happy
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04-10-2022 05:51 PM
Cant check status as oneplus 9 is not available DOH!
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04-10-2022 05:54 PM
You can safely choose the nearest equivalent phone to get a valid network-status search.
It would also be worth restarting your phone as a precaution.
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04-10-2022 05:57 PM - edited 04-10-2022 06:01 PM
@Glenn1888 , you just need to put your postcode in and then just enter any phone it then should work and then you should be able to check status.
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04-10-2022 07:04 PM
@Glenn1888 : You may be due for some Automatic compensation for the home BB.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
