I have no mobile signal for a week now

[Grant31]

Having exactly the same issue over last few days signal just constantly goes to no service (emergency calls only) don't know why! 

[bristolian]

Use the "check service status" option on https://ee.co.uk/help/mobile-coverage-checker  in the first instance, to check for local service outages. A loss of coverage will remove the ability to make/receive calls, send/receive texts or use mobile data.

If you're in the UK and have a WiFi connection, you can use WiFi-calling to keep using your phone as normal without needing network coverage.

[Grant31]

Signal is showing as excellent however seems to have gone down over the last few days-for context ive had the phone for over six years same sim same settings same house. Don't know why. 

[bristolian]

Can you clarify what you mean by "signal is showing as excellent" but "seems to have gone down"?

[Grant31]

Signal on the EE coverage checker is showing as excellent (inside the house and outside) however the phone signal is showing as no bars (in the no service state) it occasionally flickers into one or 2 bars before

returning to no service never had this issue before seems to happened over last few days. I've rebooted the phone multiple times

Checked settings removed reinstalled sim in and out airplane mode etc.. 

[Leanne_T]

Hi @Grant31 

Do we have any problems showing for the area on the Service Status Checker? 

If nothing is showing you can report the problems you are having and the network team will get this looked into and keep you updated via text or email. 

Do any other EE users have the same problems? 

Thank you 🙂

Leanne. 

[Grant31]

When i enter the service status checker i get the message 'we can't check our network right now' ive tried this multiple times over the last few days but always get the same message. How do i report the problem? Is there a link you can send? 

[Leanne_T]

Hi @Grant31 

In this case, please call us on 150 and the team will get the area looked into and help you get this reported 🙂

Leanne.

[Grant31]

Hi Leanne

I can't contact 150 the mobile network is unavailable when i try to do so. I cannot receive texts or calls either. 

[Leanne_T]

If you have no other EE phone to call 150, you can also call us on 07953 966 150 and select technical support @Grant31 

The team will get this looked into for you. 

Leanne.