27-10-2022 02:59 PM
Hi,
I’ve had this problem for weeks on end. I have an EE sim and have tried multiple ways to increase my signal service from zero to at least one or more.
can you help me????
27-10-2022 06:20 PM
Yh it has worked. How do I activate it then
27-10-2022 06:22 PM
Hi @Eeuser121,
When were you last able to use it successfully?
Do you only have this issue in one location or everywhere?
James
27-10-2022 06:28 PM
Been sometime mate. Everywhere.
27-10-2022 06:32 PM
Is it a pay as you go SIM @Eeuser121?
If it has been out of use for some time, it could be in hibernation or have been disconnected permanently.
27-10-2022 06:34 PM
Idr been some time. Can it still work and if it’s been fully disconnected what shall I do
27-10-2022 06:49 PM
If it has been over 273 days since it was last used, you would need to purchase a new SIM with a new number. If it hasn't been that long, our Customer Care Team can reactivate it for you.
27-10-2022 08:18 PM
Can you reactivate it and if it doesn’t work the. I’ll buy another sim.
28-10-2022 08:26 AM
Sorry, we can't access your account via the community. Our Customer Care Team will be happy to help if you get in touch.
