Can't make or receive calls on either landline or mobile (both BT/EE)

[Virgh1]

I have exactly the same problem. I have driven down the road to get a sognal but neither ee number works nor bt. 

[JimM11]

@Virgh1 You need to check that your mobile has wi-fi calling feature and if so is working may help if you have a landline issue, if cell is not able to send the text to your mobile, try switching it off and back on, may help text to come in. HTH

[Virgh1]

I hAve done all that, spent 3 hrs on the phone through someone else’s phone at first thought it was wifi problem but have driven down the road to pick up a mobile signal but I still can’t contact EE or BT, so the problem mist be on my phone. I do not have a landline. There are other numbers i cant contact too. I don’t have a problem with anyone on my favourites list?
Sent from my iPhone

[JimM11]

@Virgh1 Looks like you have to check with EE CS for mobile issue's, it may not be the iphone with the issue and possibly the service.  Do you not have a good indoor EE mobile signal at home? 

[Virgh1]

I have no mobile signal at home…
Sent from my iPhone

[JimM11]

@Virgh1 Is there any of the major mobile providers that have a good signal at your home?

[Virgh1]

I don’t think so.

Sent from my iPhone

[Leanne_T]

Hi there @Virgh1 

Thanks for coming back to us. 

Are you able to try the EE SIM card in another phone to see if the same happens? 

Leanne.

[Virgh1]

My husband was with BY and his line was changes ee. He can tpe in 150 but there is no ringtone. 

[Leanne_T]

Hi @Virgh1 

Are you both connected to WiFi and using WiFi Calling? 

Does the call to 150 connect when you are in another area? 

Leanne.